Quality Management Systems (QMS)

Students are introduced to fundamental concepts, principles, and practices used to improve quality in organizations. The need for organizational change is reviewed and paradigms of quality are introduced. An overview of areas of change, methods of quality planning, and methods for implementing quality policies are provided. Students will practice problem solving techniques, make decisions based on data, work in teams, troubleshoot, and demonstrate knowledge of implementing continuous improvement processes. Lecture: 3 credits (45 contact hours).

Students are introduced to a systematic, data-oriented approach to managing people for maximizing performance and quality. Data are used to measure and evaluate effectiveness of performance. Organizational and individual behavior will be studied in the context of increasing performance and quality. Lecture: 3 credits (45 contact hours).

Introduces the concepts and skills of lean processing for manufacturing and service settings. Covers organizational readiness, 5S, value stream mapping, kaizen, and visual workplace. Examines the implementation of processing. Lecture: 3 credits (45 contact hours).

Provides insight into concepts and skills required to design the infrastructure for the successful planning, scheduling, and launching of a project. Promotes skills necessary to improve coordination of organizational resources, create effective teams, operate efficiently in a rapidly changing world, and minimize internal problems of system start ups. Teaches techniques to gain organizational acceptance for projects. Lecture: 3 Credits (45 contact hours).

Involves an in-depth examination of the function of planning, organizing, and conducting quality audits. Emphasizes planning, implementing, and reporting results of quality audits and taking corrective action. Lecture: 3 credits (45 contact hours).

Introduces methods of organizing information about processes. Examines presentation, description, and analysis of data. Emphasizes handling and interpreting numerical information, including histograms and control charts. Presents and applies concepts of probability to control charts to promote process understanding to improve quality of products and service. Investigates sampling principles. Uses computer generated analyses. Lecture: 3 credits (45 contact hours).

Basic statistical methods are reviewed. Statistical techniques which parallel methods of SPC are introduced. Analysis of means, analysis of variance, and contrast comparisons are studied to facilitate the understanding of the different experimental design methods. Examples from manufacturing illustrate how to reduce product variability and optimum process factor settings. Computer software is utilized throughout the course. Lecture: 3 credits (45 contact hours); Laboratory: 1 credit (30 contact hours).

Past quality initiatives and progressive quality trends. Lecture: 0.6 credits (9 contact hours)

Quality improvement tools and techniques and their integration into an organization. Lecture: 0.6 credits (9 contact hours).

Integrated quality systems and operations that produce high levels of employee and intra-organizational commitment. Lecture: 0.6 credits (9 contact hours).

Organizational-wide planning techniques and processes focused on long-term quality improvement. Lecture: 0.6 credits (9 contact hours).

Maximizing the capabilities of people by creating a fun and positive work environment. Lecture: 0.6 credit (9 contact hours).

Provides for the development of cognitive processes and behavioral skills needed to improve personal and work group effectiveness. Includes self-evaluation, personal mission statements, time management, communication and listening techniques, coaching, mentoring, group problem solving, and decision making techniques. Lecture: 1 credit (15 contact hours).

Includes techniques for assessing internal and external customer needs and developing plans for delivery of quality customer service. Includes customer's point of view, benchmarking quality customer service processes, and developing partnerships with customers. Lecture: 1 credit (15 contact hours).

Includes how to measure customer satisfaction, using decision making techniques. Lecture: 1 credit (15 contact hours).

Emphasis on performance management and the ABC model of behavior change. Lecture: 0.6 credits (9 contact hours).

Principles of ABC analysis with emphasis on reinforcers and techniques in delivering reinforcers. Lecture: 0.6 credits (9 Contact hours).

A variety of reinforcement schedules will be introduced and a number of procedures will be analyzed in dealing with unwanted behavior. Lecture: 0.6 credits (9 contact hours).

Fundamentals of pinpointing, identifying a job's mission, and understanding effective measurement. Lecture: 0.6 credits (9 contact hours).

The value and variety of feedback and its relationship to goal setting as the foundation of performance management. Lecture: 0.6 credits (9 contact hours).