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Quality Management Systems (QMS)

QMS 101  (3 credit hours)  
Introduction to Quality Systems  

Students are introduced to fundamental concepts, principles, and practices used to improve quality in organizations. The need for organizational change is reviewed and paradigms of quality are introduced. An overview of areas of change, methods of quality planning, and methods for implementing quality policies are provided. Students will practice problem solving techniques, make decisions based on data, work in teams, troubleshoot, and demonstrate knowledge of implementing continuous improvement processes. Lecture: 3 credits (45 contact hours).

Attributes: Course Also Offered in Modules, Technical
Components: LEC: Lecture
QMS 202  (3 credit hours)  
Performance Management  

Students are introduced to a systematic, data-oriented approach to managing people for maximizing performance and quality. Data are used to measure and evaluate effectiveness of performance. Organizational and individual behavior will be studied in the context of increasing performance and quality. Lecture: 3 credits (45 contact hours).

Attributes: Course Also Offered in Modules, Technical
Components: LEC: Lecture
QMS 210  (3 credit hours)  
Lean Processes  

Introduces the concepts and skills of lean processing for manufacturing and service settings. Covers organizational readiness, 5S, value stream mapping, kaizen, and visual workplace. Examines the implementation of processing. Lecture: 3 credits (45 contact hours).

Pre-requisite: QMS 101 or Consent of Instructor and MA 109 or MT 150.
Attributes: Technical
Components: LEC: Lecture
QMS 212  (3 credit hours)  
Project Management  

Provides insight into concepts and skills required to design the infrastructure for the successful planning, scheduling, and launching of a project. Promotes skills necessary to improve coordination of organizational resources, create effective teams, operate efficiently in a rapidly changing world, and minimize internal problems of system start ups. Teaches techniques to gain organizational acceptance for projects. Lecture: 3 Credits (45 contact hours).

Pre-requisite: QMS 101 or consent of instructor.
Attributes: Technical
Components: LEC: Lecture
QMS 220  (3 credit hours)  
Quality Audits  

Involves an in-depth examination of the function of planning, organizing, and conducting quality audits. Emphasizes planning, implementing, and reporting results of quality audits and taking corrective action. Lecture: 3 credits (45 contact hours).

Pre-requisite: QMS 101 or Consent of Instructor.
Attributes: Technical
Components: LEC: Lecture
QMS 240  (3 credit hours)  
Statistics for Quality I  

Introduces methods of organizing information about processes. Examines presentation, description, and analysis of data. Emphasizes handling and interpreting numerical information, including histograms and control charts. Presents and applies concepts of probability to control charts to promote process understanding to improve quality of products and service. Investigates sampling principles. Uses computer generated analyses. Lecture: 3 credits (45 contact hours).

Pre-requisite: MA 109 or MT 150.
Attributes: Technical
Components: LEC: Lecture
QMS 262  (4 credit hours)  
Design of Experiments  

Basic statistical methods are reviewed. Statistical techniques which parallel methods of SPC are introduced. Analysis of means, analysis of variance, and contrast comparisons are studied to facilitate the understanding of the different experimental design methods. Examples from manufacturing illustrate how to reduce product variability and optimum process factor settings. Computer software is utilized throughout the course. Lecture: 3 credits (45 contact hours); Laboratory: 1 credit (30 contact hours).

Pre-requisite: QMS 242 or Consent of Instructor.
Attributes: Due to Inacitvity
Components: LAB: Laboratory, LEC: Lecture
QMS 1011  (0.6 credit hours)  
Understanding a Quality Focused Organization  

Past quality initiatives and progressive quality trends. Lecture: 0.6 credits (9 contact hours)

Components: LEC: Lecture
QMS 1012  (0.6 credit hours)  
Quality Tools of the Trade  

Quality improvement tools and techniques and their integration into an organization. Lecture: 0.6 credits (9 contact hours).

Pre-requisite: QMS 1011 or consent of instructor.
Components: LEC: Lecture
QMS 1013  (0.6 credit hours)  
Systems for Quality Improvement  

Integrated quality systems and operations that produce high levels of employee and intra-organizational commitment. Lecture: 0.6 credits (9 contact hours).

Pre-requisite: QMS 1012 or consent of instructor.
Components: LEC: Lecture
QMS 1014  (0.6 credit hours)  
Quality Planning for Continuous Improvement  

Organizational-wide planning techniques and processes focused on long-term quality improvement. Lecture: 0.6 credits (9 contact hours).

Pre-requisite: QMS 1013 or consent of instructor.
Components: LEC: Lecture
QMS 1015  (0.6 credit hours)  
People Power: The Key to Quality Improvement  

Maximizing the capabilities of people by creating a fun and positive work environment. Lecture: 0.6 credit (9 contact hours).

Pre-requisite: QMS 1014 or consent of instructor.
Components: LEC: Lecture
QMS 2011  (1 credit hours)  
Personal Effectiveness for Quality Customer Service  

Provides for the development of cognitive processes and behavioral skills needed to improve personal and work group effectiveness. Includes self-evaluation, personal mission statements, time management, communication and listening techniques, coaching, mentoring, group problem solving, and decision making techniques. Lecture: 1 credit (15 contact hours).

Pre-requisite: QMS 101 or consent of instructor.
Components: LEC: Lecture
QMS 2012  (1 credit hours)  
Understanding the Customer  

Includes techniques for assessing internal and external customer needs and developing plans for delivery of quality customer service. Includes customer's point of view, benchmarking quality customer service processes, and developing partnerships with customers. Lecture: 1 credit (15 contact hours).

Pre-requisite: QMS 2011 or consent of instructor.
Components: LEC: Lecture
QMS 2013  (1 credit hours)  
Analyzing the Health of the Customer Service Relationship  

Includes how to measure customer satisfaction, using decision making techniques. Lecture: 1 credit (15 contact hours).

Pre-requisite: QMS 2012 or consent of instructor.
Components: LEC: Lecture
QMS 2021  (0.6 credit hours)  
Introduction to Performance Management  

Emphasis on performance management and the ABC model of behavior change. Lecture: 0.6 credits (9 contact hours).

Components: LEC: Lecture
QMS 2022  (0.6 credit hours)  
ABC Analysis and Delivering Reinforcers  

Principles of ABC analysis with emphasis on reinforcers and techniques in delivering reinforcers. Lecture: 0.6 credits (9 Contact hours).

Pre-requisite: QMS 2021 or consent or instructor.
Components: LEC: Lecture
QMS 2023  (0.6 credit hours)  
Reinforcement Schedules and Unwanted Behavior  

A variety of reinforcement schedules will be introduced and a number of procedures will be analyzed in dealing with unwanted behavior. Lecture: 0.6 credits (9 contact hours).

Pre-requisite: QMS 2022 or consent of instructor.
Components: LEC: Lecture
QMS 2024  (0.6 credit hours)  
Pinpoints and Measurement  

Fundamentals of pinpointing, identifying a job's mission, and understanding effective measurement. Lecture: 0.6 credits (9 contact hours).

Pre-requisite: QMS 2023 or consent of instructor.
Components: LEC: Lecture
QMS 2025  (0.6 credit hours)  
Feedback, Goals, and Applying Performance Management  

The value and variety of feedback and its relationship to goal setting as the foundation of performance management. Lecture: 0.6 credits (9 contact hours).

Pre-requisite: QMS 2024 or consent of instructor.
Components: LEC: Lecture